Shipping and Delivery
What does shipping cost?
Delivery times and shipping costs at a glance:Germany: €4.95 | 2–3 business days from shipping dateEU: €9 | 4–6 business days from shipping dateSwitzerland & Liechtenstein: CHF 7 (including customs clearance) | 4–6 business daysOrders placed by 11:00
How long does delivery take?
The delivery time is usually 2–3 business days from shipping. For shipments outside the EU, delivery may be delayed due to customs processing or country‑specific procedures.You can also find the current delivery times on our website.
How do I track my order?
Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Click on the tracking number link or enter the tracking number in
What customs duties apply to UK deliveries?
For orders from the UK, please visit our local website: www.uk.flybaby.berlin. No customs duties apply.
Shipping to Switzerland – how does it work?
Orders to Switzerland are processed through our partner MeinEinkauf AG from St. Gallen. Therefore, your package first makes a short stop in Konstanz at the Swiss border – this is part of the normal procedure.The shipping takes place in three steps: (
My package has arrived according to tracking, but I have not received it - what should I do?
Please first check the hallway, the mailbox area, or the usual drop‑off spots. Also ask neighbors whether the package was delivered there.If the package cannot be found, we will of course initiate an investigation with DHL. In that case, please conta
Do you offer express shipping?
Currently we do not offer express shipping. However, we are working to be able to offer additional delivery options in the future.
By what time do I need to order for my package for it to be shipped today?
All orders placed by 11:00 a.m. (on weekdays) will be shipped on the same day. The delivery time is then usually 2–3 business days.Important: This applies to orders within Germany on regular business days (Mon–Fri, except holidays).
I need my order urgently – what can I do?
Unfortunately we currently do not offer express shipping. The standard delivery time is 2–3 business days from dispatch.If you need the carrier especially urgently, you have the following options:. Feel free to contact us at mailto:[email protected]
Can I pick up my order locally?
No, our warehouse is located outside of Berlin and we do not offer self‑pick‑up there.