Order and Payment
Do you offer discount codes?
We do not offer general discount promotions, as our products are already fairly priced.To stay informed about future special offers, we recommend subscribing to our newsletter and following us on Instagram: @http://flybaby.berlinException: Midwives,
Are there gift vouchers?
Yes! We offer gift vouchers of different types and amounts. Our vouchers are sent digitally via email and are valid for 2 years. A Flybaby carrier is a wonderful gift idea for expecting or newly parents.
Midwives & Baby‑wearing consultants – are there special offers?
Yes! Through the Flybaby Pro program we offer midwives and baby‑wearing consultants exclusive benefits:- One‑time discount of €100 on the Flybaby baby carrier- Inclusion on our partners page (under construction), so customers can find you and contact
I made a mistake with the order (e.g., address)- what should I do?
Please contact us as soon as possible via [email protected]. We will try to make changes before shipping.Please note: An address change may cause a slight delay in shipping. You will receive a confirmation email after the change.
I am buying the Flybaby Baby Carrier as a gift – what should I consider?
A few helpful tips for buying the carrier as a gift:- Gift voucher as an alternative: If you’re unsure about the color, Flybaby gift vouchers are available in various amounts – allowing the recipient to choose themselves- Color: All currently availab
Can I change my delivery address after ordering?
Please contact us as soon as possible at [email protected] with your order number and the new address.We will try to change the address before shipping. Please note: Once the package has been shipped, an address change is unfortunately no longer
Can I pay by installments?
We offer installment payments both via Klarna and Paypal.
Tax-free shopping – is that possible?
Since we are still a small company, we currently cannot offer VAT refunds for exports to non‑EU countries. The bureaucratic effort required for this is unfortunately too high at the moment. Thank you for your understanding.
When will color X be back in stock?
Individual colors may be temporarily out of stock. You can register directly in the shop for a notification – you will then automatically receive an email as soon as the desired color is available again.
Why does the Flybaby Baby Carrier cost €249,95?
The price of the Flybaby Baby Carrier reflects what is inside it: high-quality materials, elaborate workmanship, certified safety and a design made for everyday life — and built to last.
What is the Flybaby Pro program?
Flybaby Pro is a partnership program for midwives and babywearing consultants.Benefits as a Flybaby Pro partner:- €100 discount (one-time, exclusive) on the Flybaby baby carrier- Listing on the Flybaby partners page (currently under development) – cu
What is the Flybaby Bag and is it included in the delivery?
The Flybaby Bag is a matching carry bag for your Flybaby Baby Carrier – practical for on the go, travel or everyday life.It is not part of the standard delivery scope, but can be ordered separately or in the Flybaby Essentials Set (Baby carrier + bag
What is included in the Flybaby Seasonal Set?
The Flybaby Seasonal Set includes:- 1× Flybaby Weather Cover- 1× Flybaby Neck WarmerThe set is perfect for the colder months – you and your baby stay warm without bulky jackets or scarves.
What is included in the Flybaby Essentials Set?
The Flybaby Essentials Set includes:- 1× Flybaby Baby Carrier- 1× Flybaby BagThe set is ideal if you want to store the carrier compactly and have it always ready at hand.
What is included in the Flybaby Everything Set?
The Flybaby Everything Set includes:- 1× Flybaby Baby Carrier- 1× Flybaby Bag- 1× Flybaby Weather Cover- 1× Flybaby Neck WarmerThe complete package – everything you need for carrying in any season.
What is included in the delivery?
The delivery of the Flybaby Baby Carrier includes:1× Flybaby Baby CarrierThe Flybaby Bag is not included in the standard delivery, but can be purchased separately or as part of the Flybaby Essentials Set (Baby carrier + Bag).
What customs duties apply to shipments outside the EU?
For shipments outside the EU, customs duties and import taxes may apply, which must be borne by the recipient. These costs are determined by the customs authorities of the recipient country and are beyond our control. We recommend checking the possib
Where can I find the Flybaby Baby Carriers in physical stores?
Our Flybaby Baby Carriers are available in selected specialty stores in Germany, the Netherlands, Belgium, Luxembourg, Austria, Switzerland, France, Spain, Italy, Denmark, Sweden, Finland, Poland, Taiwan, Canada, and the UK. If you have questions abo