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Complaints and Warranty
Is there a warranty on the Flybaby baby carrier?
Yes, the Flybaby baby carrier is covered by the statutory warranty of 2 years from the date of purchase. This covers material defects and manufacturing faults that occur under normal use.Damage caused by improper use, incorrect washing, or normal wea
My product is damaged – what should I do?
We are very sorry that your baby carrier is damaged. The safety of our products is very important to us. Please send the carrier back to us via our returns portal so that we can inspect it and promptly send you a new carrier. The return is free of ch
How do I submit a complaint?
Write us an email at [email protected] with your order number and a brief description of the problem – preferably with photos. We will get back to you as soon as possible and find a solution together.